FAQ's

Monograms

Please allow 4 weeks for monograms.  If you need it sooner, please email us at info@corroon.com and we will do our best to rush your order.  We regret that monogrammed items are not returnable.

Help- I've spilled something on my bag!

First, try to blot it or rub it out with a soft cloth. If it is water or another light liquid, let it dry completely, most of the time it will disappear.  If this doesn't work, we recommend the leather cleaner "Lexol". However, all leathers are different, and we have sourced from many different tanneries over the years, so ALWAYS test the Lexol on a small corner on the bottom of your bag, let it dry, and make sure it doesn't leave a mark. Things like olive oil, red wine or other heavier liquids are tougher to remove.  You can always email us to see if we can come up with a solution.

How do I change my design?

We are always happy to give your bag a fresh, new look with different colors. Just email us with a picture of your bag and a brief description of what you would like to change or add and we will be happy to take a look and give you a price.

Returns

We hope you will love your purchase . However, should you need to return it, you may do so for a full refund up to two weeks from the date it was purchased. Any items returned after 14 days will be for exchange or store credit only. We regret to inform you that we do not allow returns after 30 days.

We guarantee our products, outside of normal wear and tear, for five years. If you need repairs or have any problems with your purchase, please email us at info@corroon.com.

Refunds (if applicable)
We will email you once we have received your return, and your refund will be applied to the original method of payment.

Please send your return or exchange to:
Corroon/ Returns
625 North Street  Greenwich, CT  06830

At this time, shipping costs are non-refundable. We hope to offer free shipping and returns in the future.

Shipping

We ship worldwide using UPS and USPS.  International customers are responsible for all customs duties and fees and shipping charges will be determined at checkout. If you have any questions about shipping or would like a quote before you make your purchase, just email us at info@corroon.com and we would be happy to provide an estimate.   Items will ship out within 7 days of placing your order.  If you require expedited service, please email us at info@corroon.com.


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