Please allow 2-3 weeks for monograms. If you need it sooner, please email us at firstname.lastname@example.org and we will do our best to rush your order. We regret that monogrammed items are not returnable.
We hope you will love your purchase with us. However, should you need to return it, you may do so for a full refund up to two weeks from the date it was purchased. Any items returned after 14 days will be for exchange or store credit only. We regret to inform you that we do not allow returns after 30 days.
We guarantee our products, outside of normal wear and tear, for five years. If you need repairs or have any problems with your purchase, please email us at email@example.com.
Refunds (if applicable)
We will email you once we have received your return, and your refund will be applied to the original method of payment.
Please send your return or exchange to:
625 North Street Greenwich, CT 06830
At this time, shipping costs are non-refundable. We hope to offer free shipping and returns in the future.
We ship worldwide using UPS and DHL. International customers are responsible for all customs duties and fees and shipping charges will be determined at checkout. If you have any questions about shipping or would like a quote before you make your purchase, just email us at firstname.lastname@example.org and we would be happy to provide an estimate. Items will ship out within 7 days of placing your order. If you require expedited service, please email us at email@example.com.